Thank you for shopping with Deeper Than Roots Website! We value your satisfaction and want to ensure that you are completely happy with your purchase. Our refund policy is as follows:

We offer refunds for undamaged and unused products returned within 14 days of purchase. If you are not satisfied with your purchase and wish to request a refund, please email our customer service team at deeperthanrootsscalpcare@gmail.com with your order number and reason for the refund request. Our team will provide you with instructions on how to return the item.

Please note that the customer is responsible for any shipping costs associated with returning the item. Once we receive the returned item and confirm that it is undamaged and unused, we will issue a refund to the original payment method.

If the item is damaged or defective, please contact our customer service team immediately at deeperthanrootsscalpcare@gmail.com with your order number and a description of the issue. We will work with you to provide a replacement or issue a refund as quickly as possible.

Please also note that refunds may take up to 7 business days to process after we receive the returned item.

If you have any questions about our refund policy, please do not hesitate to contact our customer service team. Thank you for choosing Deeper Than Roots Website!